Robi Axiata Limited, one of Bangladesh’s leading 4G and mobile network providers, has introduced enhanced services tailored for customers with special needs. By updating its website and making services more user-friendly, Robi ensures seamless support for differently-abled customers across the nation.
As part of this initiative, Robi’s website now offers video chat services for speech- and hearing-impaired customers, allowing them to connect with trained agents via sign language. This service is available daily from 10 a.m. to 7 p.m., accessible from any location in the country.
Additionally, the website features adjustable font sizes and colors to aid customers with visual impairments, improving browsing accessibility.
For physically challenged customers, Robi has introduced in-home services for those who face challenges reaching service centers. By calling 01688888822 or 121, customers can request support at home. This service currently covers areas including Dhaka, Gazipur, Savar, Narayanganj, Keraniganj, Keranihat, Khatunganj, Mymensingh, Narsingdi, Chattogram, Khulna, Rajshahi, and Barishal. Robi also offers support for differently-abled customers across 105 service centers nationwide.
Rajeev Sethi, Managing Director and CEO of Robi Axiata Limited, stated, “Many differently-abled customers, particularly outside the capital, often face challenges in accessing services. Our aim is to remove any barriers due to physical disabilities so that all customers can receive the services they need. We believe this initiative will be greatly beneficial to differently-abled customers nationwide.”
Article Credit: digibanglatech