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Now, algorithms to understand and resolve complaints in India

At present, the company has added around 3000 companies in the four primary areas of telecom, retail, finance and travel. Companies can incur a 39% cost efficiency if consumer complaints are handled effectively by more structured mechanisms in place. This, among other key aspects, was found by online complaints redressal forum Resolver.in in their pre-launch …

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This Ex-Model Braved Death Threats to Fight Untouchablility in Bihar for 14 Years!

Untouchability, the abhorrent social evil which is a product of the ancient and archaic caste system, has prevailed through the ages in India.While the country has been charting greater heights across various spheres, there is no ignoring the fact that it has failed to treat all its citizens equally. Dalit communities continue to be denied …

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-Water scarcity is a growing problem across the Middle East. Is this how we solve it?

“Leave no one behind.” This was the message championed by World Water Day this year. The plea to leave no one behind – a basic tenet of the United Nations Sustainable Development Goals (SDGs) – is a powerful call for universal inclusiveness. It envisages a world where the water-stressed areas of today do not face the same …

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How a digital literacy project is changing the lives of Adivasi villagers in Maharashtra

The programme, run by the research collective PUKAR, has helped over 30,000 villagers access welfare services and land records. On January 31, speaking in Parliament during the interim Budget session, President Ram Nath Kovind noted that under the central government’s Digital India initiative, 116,000 villages have been digitally connected, 40,000 gram panchayats have wifi hotspots and …

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How CSR Impacts Recruiting Efforts

Jobs that provide a sense of integrity are increasingly valued. As corporate social responsibility (CSR) surges into the mainstream, people want jobs that help them feel like they’re making an impact. According to a recent survey from Clutch, 72% of employees believe that their employer is making the world a better place. Businesses must emphasize their contributions …

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